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Documentation Index

Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt

Use this file to discover all available pages before exploring further.

Use this page to set up the Identity tab in AI Studio. If you need an overview of the full workspace first, start with Get started with AI Studio.

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Prerequisites

  • You can access AI Studio.
  • You have the brand information you want your AI agent to use.

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Step 1: Open AI Studio

  • Go to AI Studio.
  • Open AI Studio.
  • Create a new agent if you are starting from scratch.

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Step 2: Complete Brand information

In Brand information, enter the core business details the AI agent should use.
  • Fill in Brand name.
  • Fill in Brand description.

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Step 3: Choose an AI model

In AI model, pick the agent best suited for your customers’ needs. You can change it at any time. The picker shows two options:
  • Conversation — optimized for fast, accurate replies. Best for FAQs, order tracking, and product questions.
  • Reasoning — uses deeper reasoning for complex, multi-step questions. Best for troubleshooting and special requests. Available on the Standard plan and above; on lower plans the option is locked with an upgrade prompt.
Custom model (Pro Bundle plan and above, with the Custom model feature enabled): a separate Model dropdown appears so you can pin the agent to a specific underlying LLM. The dropdown currently exposes:
  • Gemini family — Gemini 3 Flash, Gemini 3 Pro, Gemini 3.1 Flash-Lite, Gemini 3.1 Pro, Gemini 2.5 Pro, Gemini 2.5 Flash.
  • OpenAI family — GPT-5.1, GPT-5, GPT-5 Chat, GPT-5 Mini, GPT-5 Nano, GPT-4o, GPT-4.1, GPT-4.1 Mini, GPT-4.1 Nano.
When you select a GPT-5 or Gemini 3 model, a Reasoning effort dropdown appears so you can tune how much the model deliberates before replying. Higher effort improves quality on complex questions but increases latency and cost.
Needs verification (Brandon): confirm the per-model recommended use case (cost vs. quality vs. latency) and which model is the recommended default for high-volume bitChat deployments. New agents in current code default to Gemini 3 Flash, but most existing tenants still run on GPT-4.1 from the previous default — guidance should call out which to migrate to.

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Step 4: Complete Personality

In Personality, choose how the AI agent should communicate.
  • Set Preferred language.
  • Choose Answer length.
  • Choose Tone of voice.
  • Choose Response style.

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Step 5: Add Instructions

In Instructions, describe what your AI agent should do. Use this field only for rules that should consistently shape the agent’s behavior.
  • Enter the instructions you want the AI agent to follow.
  • Optionally click Improve instruction to rewrite your draft with AI assistance.
The Instructions field accepts up to 15,000 characters. If you exceed the cap, the UI blocks save — split long rule sets across the Brand information, Personality, and Skills surfaces instead of stuffing everything into Instructions.

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Step 6: Save your AI agent

  • Review the fields in Brand information, AI model, Personality, and Instructions.
  • Save your changes.