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Prerequisites
  • Access: Log in to your bitbybit dashboard.
For a step-by-step guide, please visit our YouTube Channel or watch the video below:

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Why use AI Agent

The AI Agent allows you to build assistants that handle inquiries, provide recommendations, and automate sales tasks efficiently.

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Configuration steps

Follow these steps to create and launch your AI Agent.
1

Create a new agent

  1. Go to the AI Studio dashboard.
  2. Click Create new agent. Screenshot: The AI Studio dashboard highlighting the Create new agent button
You can create multiple agents if you want to test different strategies or personalities.
2

Configure the model and identity

Select the “Brain” of your agent and define how it communicates.
Choose the AI model type that powers your agent.
  • Conversation: Best for natural, fluid dialogue.
  • Reasoning: Optimized for complex logic and problem-solving Screenshot: Model selection showing Conversation and Reasoning options
Fill in the identity fields:
  • Chatbot Name: The internal name for your reference.
  • Role: The job title (e.g., “Sales Assistant”).
  • Brand Name: The name customers will see.
  • Description: Provide detailed context about your business.
Screenshot: The agent details form including name and description
Customize how your agent speaks and behaves:
  • Preferred Language: Choose the primary language for the agent.
  • Tone of Voice: Select a persona (Professional, Friendly, Informative, Enthusiastic, Supportive, or Humorous).
  • Respond Style: Choose between Single Message (concise) or Multi Message (more natural, broken up texts). Screenshot: Personality settings configuration
3

Set the Ability

Skills define what actions your AI Agent can perform. Scroll down to the Ability section, toggle on the skills you need, and click them to configure settings.
Each skillset can behave with the guide of a general prompt to help. Screenshot: The Skillset selection screen
Allows the AI Agent to suggest items from your shopify based on customer preferences.
Enables the AI Agent to check shipping status and provide real-time updates.
High Value. Automatically generates orders and checkout links based on the conversation.
4

Test your agent

Before going live, use the AI Playground on the right side of the screen.
  1. Type a message as if you were a customer (e.g., “Hey, do you have this type of bag?” or “Recommend a shoe”).
  2. Verify that the AI Agent responds according to the identity and skills you set.
  3. Click Select customer Profile: So you can test with your saved contacts to simulate a real person interaction.
Screenshot: The AI Playground showing a test conversation

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Next steps

Now that your agent is built, you need to configure its specific skills and connect it to a channel.

Configure Skillsets

Enable data collection and product recommendations.

Connect to WhatsApp

Link your agent to your WhatsApp API number.