Start with WhatsApp
Connect WhatsApp
Connect WhatsApp Cloud API before sending or receiving WhatsApp messages.
Explore bitChat
Connect channels
Connect WhatsApp, Instagram, Facebook, TikTok, or Microsoft Outlook.
Manage Livechat
Work with multiple agents, tickets, quick replies, and filters.
Build a chatbot
Create flows, welcome and away messages, and fallback templates.
Add a Chat Widget
Add on-site chat and customize its appearance and behavior.
Set up an AI agent
Define the AI agent persona, skills, and AI Tagging.
Configure bitChat
Set operational hours, notifications, ratings, and chat initiation templates.
Create a WhatsApp Form
Collect structured information and manage form responses.
Troubleshoot WhatsApp
Identify common messaging and connection errors.
Frequently asked questions
Which channel should I connect first?
Which channel should I connect first?
Start with WhatsApp Cloud API if WhatsApp is your primary support channel. You can add other channels later from Integrations.
Where do agents answer customers?
Where do agents answer customers?
Agents work from the shared Livechat inbox, where they can manage customer conversations and tickets.
Can bitChat automate replies?
Can bitChat automate replies?
Yes. Start with a chatbot flow for rule-based automation or configure an AI agent in AI Studio.