To connect to Instagram, you will need:
- Instagram Business Account
- A Facebook Page that is linked to your Instagram
- Enable ‘Allow access to messages’ in Instagram
Step 1: Make sure you have a Instagram Business Account
On Instagram, you can change your personal profile or professional creator account into a business account to access features that can help you grow your business. Business accounts are best for retailers, local businesses, brands, organizations and service providers. An Instagram Business Account is necessary in order to connect your business to Instagram. If you don’t have one yet, you can follow the guidelines provided at the following link here.Step 2: Make sure you have a Facebook Page
Facebook Pages let you grow your business on and off Facebook. Pages come with a suite of free business tools that help you achieve your business goals. Facebook Pages are for businesses, brands, organisations and public figures to share updates and connect with people. Anyone with a Facebook account can create a Page or help manage one, as long as they have access to the Page. A Facebook page is necessary in order to connect your business to Instagram. If you don’t have one yet, you can follow the guidelines provided at the following link here.Step 3: Link your Instagram Business Account to your Facebook Page
Professional accounts on Instagram can be connected to a Facebook Page. When you choose to connect to a Facebook Page, this allows you to use your professional account for the ads you create on Facebook. If you haven’t link your account yet, see instructions here
Step 4: Enable ‘Allow access to messages’ in your Instagram account
In your Instagram Mobile App, Go to “Settings” > “Privacy” > “Messages” > “Message Controls” > Enable “Allow access to Messages”
Step 5: Connect to Instagram with bitbybit
- Choose Instagram and click “Connect”. You can go to bitbybit’s integration page here.
Choose Instagram integration and click “Connect”
- Click on the “Connect to Meta” button to start connecting your Instagram account
Click “Connect to Meta”
- Choose the Instagram businesses that you want to connect to bitChat
Choose your Instagram businesses
- Choose the Facebook Pages
Choose the Pages
- Choose your Instagram accounts
Choose Instagram accounts
- Review all your permission requests
Review permission request
- Once everything is done, click the “Got it” button and then you will be returned to the integrations page
Click “Got it” button
- Select the Instagram account you want to connect, then click “Continue” and wait a few moments until the notification “Successfully connected to Instagram” appears
Select Instagram account then click “Continue”
- Congratulations! Your Instagram channel is successfully connected to bitChat and you can see your customer’s Instagram chat list.
Congratulations! You have successfully connected Instagram to bitbybit. Your Instagram conversations now land in the same Livechat inbox and customer record as your other channels.