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Connect Instagram to bring new DMs into the same inbox, AI agent, and customer record as your other channels. The AI agent replies only to messages received after the integration connects. It does not reply to older messages imported from your Instagram history.

Connect Instagram

1

Use an Instagram Business Account

If needed, switch your Instagram account to a business account.
2

Prepare a Facebook Page

If needed, create a Facebook Page before linking it to Instagram.
3

Link your Instagram Business Account to your Facebook Page

Link your Instagram Business Account to your Facebook Page if they are not already linked.Instagram Business account linked to a Facebook Page
4

Enable 'Allow access to messages' in your Instagram account

In the Instagram mobile app, go to Settings > Privacy > Messages > Message Controls, then enable Allow access to Messages.Allow access to messages setting in Instagram
5

Start the Meta connection

On Integrations, select Instagram and click Connect.Instagram card and Connect button in IntegrationsClick Connect to Meta.Connect to Meta button for Instagram
6

Choose your businesses, Pages, and accounts

Select the Instagram businesses, Facebook Pages, and Instagram accounts you want bitChat to access.Instagram business selection in MetaFacebook Page selection in MetaInstagram account selection in Meta
7

Review the permissions

Review Meta’s permission requests, then click Got it to return to Integrations.Meta permission review for InstagramGot it button after Meta authorization
8

Finish and verify the connection

Select the Instagram account, click Continue, and wait for Successfully connected to Instagram. Check that your Instagram conversations appear in bitChat LiveChat.Instagram account selection and Continue button in bitbybitSuccessful Instagram connection screenInstagram conversations in bitChat LiveChat