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Connect a Shopify store through the app install flow to use its customer and order data in bitbybit.
The Integrations dashboard shows a separate Shopify card for each bitbybit product — for example bitChat, bitCRM, bitApp, and bitLink. The connection steps below are the same for every card; connect the one for the product you want to use with Shopify.
1

Access the Integrations dashboard

Go to the Integrations dashboard and click “Connect” on the Shopify card for the product you want to connect.Shopify Connect button in Integrations
2

Connect to Shopify

Click “Connect to Shopify”, then click “Install”.Connect to Shopify buttonShopify app Install button
3

Choose your Shopify store

Select the company you want to connect, or choose “Create new company” or “Login to another account”.Company and store selection after Shopify installation
4

Verify the connection

Once you land in the product dashboard, Shopify is connected. The Shopify card on the Integrations page shows the connected store.

If you uninstall the Shopify app

Uninstalling the bitbybit app from Shopify stops the associated Shopify integration. Reconnect and install the app again before you use Shopify data or actions in bitbybit.

AI access and product data

The AI agent uses standard Shopify access that cannot be customized per merchant or per rule. With Shopify connected, inventory is read from Shopify; you do not need to copy stock quantities into the Knowledge Base. There is no Sync now button for the AI product catalog. The Sync now action for customer data and metafields belongs to the customer-data workflow.

Product recommendations versus identification

The AI does not proactively recommend out-of-stock products. However, if a customer asks about a specific product, including by sending a photo and asking what it is, the AI can still identify it and provide product information even when it is out of stock. Identifying a product is not the same as recommending it for purchase or confirming that it is available. An answer about an out-of-stock product is therefore not, by itself, an incorrect recommendation.

AI orders and Shopify checkout

For Shopify orders, the AI creates a draft order and sends the customer an invoice link. The customer enters their address and chooses a payment method in Shopify checkout. The AI intentionally leaves those steps to Shopify; missing address or payment details on the initial draft are not, by themselves, an error. If the customer gave an explicit order prompt and the AI creates an empty draft order, that is a bug. Contact support with the conversation and draft-order details. To check the flow, open a draft order created for a test conversation and follow its invoice link to Shopify checkout. Review the order details before completing any payment.