Overview
The current Shopify trigger family includes these trigger options:- Abandoned cart
- Abandoned checkout
- Order created
- Order created (unpaid)
- Order fulfilled
- Order paid
- AI draft order
- Order refunded
- Order cancelled
Before you start
- Open Automation.
- Click Create new scenario.
- Make sure Shopify is connected.
Choose between Abandoned cart and Abandoned checkout
These two triggers are often confused:- Abandoned cart is for shoppers who added items to cart but did not move on to checkout.
- Abandoned checkout is for shoppers who reached checkout but did not complete the order.
Use the AI draft order trigger
When a shopper buys through your AI agent, the order is created as a Shopify draft order, not a standard checkout — so the Order created and Abandoned checkout triggers do not fire for it. Use the AI draft order trigger to start an automation from an AI-created draft order, for example to send a WhatsApp payment reminder with the invoice link. Combine it with a Time Delay to hold the message before sending. If the shopper pays through the AI link before the delay ends, the queued message is cancelled automatically.Use the Order refunded and Order cancelled triggers
Order refunded fires when a refund is created on a Shopify order. Order cancelled fires when the order itself is cancelled. Neither trigger has condition fields, so the automation runs on every refund or cancellation. Use them for follow-up work such as adding a customer tag, notifying your team, or sending the customer a message.You do not need one of these triggers to take back loyalty points. Points reversal is a built-in loyalty setting — see Deduct points for refunds or cancellations.
Steps
- Click Trigger.
- Choose Shopify.
- Select the Shopify trigger you want to use.
- Save the trigger.
- Add the next step in the scenario.
- Click Save automation.