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Use this page when your automation should start from a Shopify event.

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Overview

The current Shopify trigger family includes these trigger options:
  • Abandoned Cart
  • Abandoned Checkout
  • Order Created
  • Order Created (unpaid)
  • Order Fulfilled
  • Order Paid

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Before you start

  • Open Automation.
  • Click Create new scenario.
  • Make sure Shopify is connected.

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Choose between Abandoned Cart and Abandoned Checkout

These two triggers are often confused:
  • Abandoned Cart is for shoppers who added items to cart but did not move on to checkout.
  • Abandoned Checkout is for shoppers who reached checkout but did not complete the order.
If you want to follow up earlier, start with Abandoned Cart. If you want to follow up after the shopper has already entered checkout, use Abandoned Checkout.

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Steps

  1. Click Trigger.
  2. Choose Shopify.
  3. Select the Shopify trigger you want to use.
  4. Save the trigger.
  5. Add the next step in the scenario.
  6. Click Save automation.

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What happens next

After the trigger is saved, add the message, timing, or condition you need for that Shopify flow.