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Use this page when your automation should start from an inbound message or a resolved ticket in bitChat.

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Overview

The current Chat Trigger family includes these trigger options:
  • Incoming Chat — fires when a new inbound message arrives on a connected channel
  • Ticket Resolved — fires when a support ticket is marked as resolved in bitChat

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Before you start

  • Open Automation.
  • Click Create new scenario.
  • Make sure the channel you want to monitor is connected under Integrations.

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Steps

  1. Click Trigger.
  2. Choose Chat Trigger.
  3. Select the trigger option:
    • Incoming Chat — proceeds to step 4.
    • Ticket Resolved — skip to step 5.
  4. If you selected Incoming Chat, choose the Incoming chat source from the available channels:
    • WhatsApp Cloud API
    • WhatsApp Business App
    • WhatsApp Sandbox
    • Instagram
    • Facebook
    • TikTok
  5. Save the trigger.
  6. Add the next step in the scenario.
  7. Click Save automation.

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When to use each option

  • Use Incoming Chat when you want to automatically respond to or route new inbound messages from a specific channel.
  • Use Ticket Resolved when you want to follow up with a customer after their support issue has been closed, such as sending a satisfaction survey or a thank-you message.