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Use this page when the automation should continue only when a condition is met.

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Overview

The current builder includes Conditions as a dedicated step type. Use it to branch the scenario after the trigger or after an earlier step.

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Before you start

  • Open an automation scenario in Automation.
  • Make sure the scenario already has a trigger.

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Steps

  1. Click the + button where you want to branch the scenario.
  2. Choose Conditions.
  3. Complete the condition fields shown for that scenario.
  4. Save the condition step.
  5. Add the next step to each branch you want to use.
  6. Click Save automation.

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What happens next

After the condition is saved, you can add message, review, loyalty, or time-delay steps to the path that should follow that condition.