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The WhatsApp Business App campaign tool in bitCRM provides an easy way to engage customers through personalized messages and real-time interactions. This feature allows you to schedule messages and even convert them into customer service tickets. Here’s how to create a message and manage your next campaign with ease. To create a personalized marketing campaign, please set your customer segmentations first, by following these guides below: How to Create a Customer Segment. How To Create Customer Segmentation And Track Message After A Broadcast. Once you have segmented the customers, follow these steps to create a personalized Whatsapp campaign.

Step 1: Go to Campaign Dashboard.

  • Navigate to your bitCRM Campaign dashboard and click “Create new campaign.”
Click “Create new campaign”## Step 2: Select a Channel.
  • Click  “WhatsApp Business App”
Click  “WhatsApp Business App”## Step 3: Setup Your Campaign. Enter fields or read How to Create a Customer Segment for the details## Step 4: Schedule & Fill in Message.
  • Click “Send immediately” or “Schedule send” by selecting the date and time. Then enter your campaign message.
Select schedule send and enter your campaign message## Step 5: Upload Image and Review
  • Optionally, upload an image in “Media” and click “Save template”.
Upload an image in “Media” and click “Save template”
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