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Buttons make your bitCRM WhatsApp messages interactive — let customers reply instantly, submit a form, or open a website or product. You add them in the Message content step of the template builder.
Carousel and Catalog are now Template type choices you pick during Template setup — they are no longer button options. To set those up, see How to Create a Message Template Campaign for WhatsApp API.

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Step 1: Open your campaign template

Go to the WhatsApp API settings dashboard. Before adding buttons, make sure you have created a campaign template first — see:
  1. How to Create a Message Template Campaign for WhatsApp Cloud API
  2. How to Create a Message Template Automation for WhatsApp Cloud API
  3. How to Create a Chat Initiation Template

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Step 2: Add a button

In the Message content step, click Add button, then select the button type you want from the dropdown. Buttons are now added directly through this action — there is no separate on/off switcher to enable first. The "Add button (optional)" action in the Message content step, above the Save as draft, Back, and Save template buttons Buttons (optional) section with the Button type dropdown open, showing Reply button, WhatsApp Form, and Call to action options

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Step 3: Choose a button type

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Reply button

Enable instant replies. Example triggers: “Menu Utama,” “promo.” Fill in the Reply button text. Reply button option with the Reply button text field Preview of the reply button as it appears in the message

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WhatsApp Form

Collect data like surveys or reservations within WhatsApp. Select WhatsApp Form (or Create new WhatsApp Form) from the dropdown and fill in the Button text. WhatsApp Form button option with the form selection dropdown and Button text field Preview of the WhatsApp Form button as it appears in the message

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Call to Action

Direct users to a website or landing page. Select Web URL, Specific product, or Specific collections from the dropdown, then fill in the URL and Button text. Call to Action button option with the URL type dropdown, URL, and Button text fields Preview of the Call to Action button as it appears in the message

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Step 4: Save your template

Click Save template to submit it to Meta for review.