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Documentation Index

Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt

Use this file to discover all available pages before exploring further.

For a step-by-step guide on how to complete this process, please visit our YouTube Channel.
Craft reusable message templates with dynamic variables to simplify communication and personalize your WhatsApp API campaigns. Perfect for reminders, promotions, or updates, templates ensure consistency and save time.

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Step 1: Go to the WhatsApp API Campaign Template dashboard.

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Step 2: Click “Create new template”.

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Step 3: Fill in the required template.

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Step 4: Select a Message Category.

In the Message Category dropdown, choose the category that best describes your template:
  • Marketing (default) — Promotional messages such as offers, announcements, or product updates.
  • Utility — Transactional messages such as order confirmations, shipping updates, or account alerts.
Image ⚠️ If Meta has already reviewed and reclassified your template’s category, the Message Category field will be disabled and show the helper text: “Category set by Meta. Cannot be changed.” You will not be able to edit it manually. To change it, you must appeal through Meta Business Support.

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Step 5: Fill in “Message” and input dynamic info

Enter your message content, then add dynamic variables by clicking “Add Variable +” and selecting “Variable” from the dropdown. Read How to Use Dynamic Variables in Automation Messages for more details about using variables. Image Image

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Step 6: Upload an image and click “Save template”.

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Step 7: Preview your message on the right sidebar.

Once your message template is created, test your campaign to ensure it succeeds, or see How to Create a New WhatsApp API Campaign to learn more.
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