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Use this page if you want to check whether an automation is sending messages after setup.

Overview

This page supports the canonical automation setup pages. It does not replace them. The current check path is:
  1. save the automation
  2. trigger the scenario with the event you configured
  3. review the result in Livechat

Before you start

  • Finish the automation setup first.
  • Save the scenario from Automation.

Steps

  1. Open the automation scenario you want to check.
  2. Trigger the event that should start the automation.
  3. Open Livechat.
  4. Review whether the automation message appears in the conversation.