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Use this page when your automation should start from a payload sent by an external system.

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Overview

The Custom webhook trigger fires when a configured external endpoint sends a POST request to a bitbybit webhook URL with the expected payload. This lets you connect any external system or custom event source to a bitCRM automation.

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Before you start

  • Open Automation.
  • Click Create new scenario.
  • Have the external system ready to send POST requests.

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Steps

1

Create the webhook trigger

  1. Click Trigger.
  2. Choose Custom webhook.
  3. Copy the generated webhook URL.
Automation Trigger picker showing Webhook under Advanced with its plan requirement
If Webhook shows Upgrade to Growth, the trigger is not available on your current plan.
2

Connect the external system

  1. Configure your external system to POST the payload to the generated URL.
3

Save and build the scenario

  1. Save the trigger.
  2. Add the next step in the scenario.
  3. Click Save automation.

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What happens next

After the trigger is saved, the automation fires each time the external system sends a valid POST to the webhook URL. Use a Conditions step to branch logic based on values in the payload.