bitbybit × n8n

• Send incoming chats from Bitbybit into n8n
• Send a reply back to your customer through bitbybit

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Step 1: Set up in n8n

1. Create a Project
   Open your n8n workspace and create a new project/flow.
2. Add a Webhook Trigger
   Choose Webhook as your trigger.
3. Copy the Webhook URL provided by n8n.
   This is where bitbybit will send incoming messages.

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Step 2: Setup in bitbybit

1. Create an Automation
   • Go to the Automation page in bitbybit https://app.bitbybit.studio/bitcrm/automation-new . Then click Create a new scenario.
   • Choose Trigger: Incoming Chat. Also, choose the chat source for the selected messaging channel
2. Add an Action after the Trigger: HTTP Request
   • Add new Action -> HTTP Request
   
   • Paste the Webhook URL from n8n into the URL field.
   
   • (Optional) Add any custom header key and value.
3. Save the automation.

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Step 3: Test the Webhook in n8n

{
  "clientNumber": "{{your-phone-number}}",
  "clientName": "{{your-name}}",
  "messages": [
    {
      "body": "Hello, can you help my problem ?"
    }
  ]
}

• Forward to an AI Agent
• Store in your database
• Read your Knowledge Base
• Send notifications

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Step 4: Send a Reply Back to bitbybit

1. Get Your API Key
   • Go tobitbybit Advanced Settings
   • Copy your bitChat API key
2. Add an HTTP Request in n8n
   • Choose the HTTP Request (POST) node.
   • Use this URL for sending a message:
     https://api.bitbybit.studio/whatsapp/api/v3.1/message
3. Add Headers
   x-bitbybit-key: {{your-bitchat-api-key}}
4. Add the Payload
   Copy

   {
     "to": "{{client-number}}",
     "message": "{{message-body}}",
     "imageUrl": "{{image-url}}", // optional
     "sources": "{{messaging-channel}}",
     "ignoreActiveTicket": true // optional
   }
   

• to → use the clientNumber from the incoming webhook
• message → use the AI Agent’s reply or your custom message
• imageUrl → optional, if you want to send an image
• sources → set to WHATSAPP (WhatsApp Business App) or WHATSAPP_META (WhatsApp Cloud API)
• ignoreActiveTicket → to ignore message delivery while the chat is being handled by an Agent, add the following field to the request body:)

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📚 Additional Resources