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The unsubscribe option allows your customers to opt out of receiving certain types of messages, ensuring that they have control over the communications they receive. In this guide, you’ll learn how to use the unsubscribe feature effectively in bitCRM.

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How the Unsubscribe Option Works

The unsubscribe feature is an essential part of customer communication management. When enabled, it allows users to easily opt out from receiving specific types of messages without affecting their overall account or other communications. WhatsApp API Automation Template Dashboard

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Step 1: Access the Unsubscribe Settings

To manage the unsubscribe settings, log into your bitCRM account and navigate to the automation dashboard. From there, select Settings > Unsubscribe Options. Unsubscribe Settings

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Step 2: Enable Unsubscribe Option

You can enable the unsubscribe option for different types of messages like promotional, transactional, and marketing communications. Check the box next to each type to activate it. Enable Unsubscribe Option

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Step 3: Customize Unsubscribe Message

You can customize the unsubscribe message that will be sent to customers once they opt out. Craft a message that is clear and concise, informing the customer that they have successfully unsubscribed. Customize Unsubscribe Message

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Step 4: Test the Unsubscribe Feature

Before activating the unsubscribe feature for your messages, it’s essential to test it. You can use the Test Unsubscribe option to simulate the process and verify that customers are receiving the correct message and opting out properly. Test Unsubscribe Feature

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Conclusion

The unsubscribe option is an important tool for maintaining trust and transparency with your customers. By allowing them to opt out of certain messages, you ensure that your communications remain relevant and respectful. For further assistance, feel free to contact us at help@bitbybit.studio.
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