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Documentation Index

Fetch the complete documentation index at: https://knowledge.bitbybit.studio/llms.txt

Use this file to discover all available pages before exploring further.

Use this page to export campaign data from bitCRM. If you need to understand the current campaign metrics first, start with Understand WhatsApp campaign metrics.

Prerequisites

  • You can open bitCRM > Campaign.
  • You already have a campaign to review.

Step 1: Open the Campaign page

  • Go to bitCRM.
  • Open Campaign.

Step 2: Select the campaign you want to review

  • Find the campaign in the campaign list.
  • Select the campaign you want to analyze.

Step 3: Export the campaign data

  • Click Export Data.
  • Download the exported file.
The exported result is downloaded as an xlsx file.

Step 4: Review the exported fields

The current export example includes these fields:
FieldDescription
NoExport row number.
Campaign NameCampaign name.
ChannelSending channel.
Receiver NumberRecipient phone number.
Receiver NameRecipient name.
StatusMessage status, such as Sent, Not_Sent, Delivered, Read, or Failed.
Send DateDate the message was sent.
Message BodyMessage content.
Replied MessageCustomer reply content when available.
Error MessageFailure detail when a message does not send successfully.