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This guide explains how to access and interpret the performance data of your WhatsApp campaigns in bitCRM. Monitoring these metrics is essential to understanding.

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Step-by-Step Guide

  1. Navigate to Campaigns: On the left-hand sidebar Navigate to the bitCRM, click on Campaign. Screenshot2025 11 27100421 Pn
  2. On the Campagin Dashboard. Select Your Campaign:
    • Find the specific campaign you want to analyze in the list.
    • Click on the the box on the left of the Campaign Name
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  1. Click Export Data Screenshot2025 11 27100841 Pn
  2. The result will be in the format of xlsx.
    No.Description
    No(1,2,3,4…)
    Campaign NameWelcome Message
    ChannelWhatsApp_META
    Receiver Number62812345678
    Receiver NameJohn Doe
    StatusThe current state of the message (e.g., Sent, Not_Sent, Delivered, Read, or Failed).
    Send Date11/26/2025
    Message Body”Welcome and congratulations!! This message demonstrates your ability to send a WhatsApp message notification from the Cloud API, hosted by Meta. Thank you for taking the time to test with us.”
    Replied Message”Thank You”
    Error MessageFailed to send message because this user’s phone number is part of an experiment (e.g., Invalid Number, Template Rejected).