1
Confirm the Commerce skill is enabled
- Open AI agent studio and select your agent.
- Open the Skills tab and confirm the Commerce skill (product recommendation) is added and enabled for this agent.
- See Add and manage skills in AI agent studio for setup steps.
2
Confirm your products are synced
- Open Products and confirm the products you expect the agent to recommend exist there, with correct URLs.
- If your catalog comes from Shopify or another source, confirm the sync is connected and current. See Commerce products overview.
3
Check the agent's schedule on the channel
- In Chatbot, check the flow that runs your AI agent on the affected channel.
- The schedule options are Always on (active 24/7), Day-time (inside operational hours), and Off-time (outside operational hours).
- If the flow is scheduled to Day-time or Off-time, the agent behaves differently outside its window. Set it to Always on if you want consistent behavior around the clock.
4
Test in the playground
- Use the playground to ask for a product you know is synced.
- If links appear in the Playground but not in the live channel, compare the selected customer, conversation context, saved agent settings, channel-specific Knowledge Base access, and live delivery checks. See Why replies and actions can differ.
- If links are missing in both, review the skill, product data, and agent instructions. These checks narrow the issue; they do not prove a single cause.
Still not sending links?
Email help@bitbybit.studio with:- Your Company ID (where to find it)
- The channel where the problem happens (WhatsApp, Instagram, Facebook Messenger, live chat widget, or TikTok)
- One example conversation where a link should have been sent