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Upload files to AI attachments so your AI agent can send them to customers in chat. Mention each file in your agent’s instructions and say when to send it.
Files in AI attachments are sent to customers as-is. If you want the AI agent to read a file and answer questions from it, add it to the AI knowledge base instead.
1

Upload a file

  • Go to AI Studio > AI attachments.
  • In Upload file, drag your file into the box or click to choose it.
Supported file types are pdf, doc, docx, xls, xlsx, csv, ppt, pptx, txt, jpeg, and png, up to 10MB each. If you upload a file with the same name as an existing one, the new file gets a number added, for example “menu (2).pdf”.AI attachments page in AI Studio showing the Upload file box and the file list with an uploaded PDF
2

Mention the file in your AI agent's instructions

  • Open your AI agent in AI Studio.
  • In the Instructions field, type @ and choose the file from the Files group.
  • Say when the AI agent should send it. For example: “If the customer asks for the menu, send @menu.pdf”. AI agent Instructions field with a line that mentions an uploaded file using @
3

Test it

  • Open the Playground and ask the question from your instruction.
  • Check that the AI agent sends the right file.

Example: Send a size guide

A shopper asks for a size chart before choosing a size. Upload your guide, then write an instruction such as: “If the customer asks for a size chart, send @size-guide.pdf.” Choose the uploaded file from the @ list. Test both “Send me the size chart” and “Do you have a sizing guide?” Check that the correct file is sent. To answer questions about the measurements as well, add that content to the Knowledge Base.

Manage your files

The file list shows each file’s name, size, and upload date. Use Search file to find a file, and the actions to open or delete it.
When you delete a file, your AI agent can no longer send it, and any instruction that mentions it stops working. Update those instructions after you delete a file.