Campaign statuses - bitbybit

Campaign badges in bitCRM > Campaign show sending progress and results. Check Progress and the campaign log for individual message outcomes.

Understand each status

Status	What it means
Draft	Saved, but not yet sent.
Scheduled	Waiting for the selected send date and time.
Preparing	Being prepared for sending.
Sending	Sending is in progress.
Sent	Sending has finished, with fewer than 50% of messages counted as failed.
Partially sent	Sending has finished, with 50% or more but less than 90% of messages counted as failed.
Failed	Sending has finished, with 90% or more counted as failed, or no messages counted as successful.
Paused	Sending has been paused manually or automatically. Check Progress for a stop reason.
Cancelled	The campaign has been cancelled.
Error	The campaign needs attention. Check Progress for details.

Sent does not mean every message was delivered, and Failed does not necessarily mean every message failed.

Check why messages failed

Open the campaign’s analytics and select See details under Failed. The failed-message list shows Error source and Reason for each message, so you can check the cause for both Failed and Partially sent campaigns.

Understand why sending is paused

Message in Progress	What it means and what to do
Spend limit reached	Sending paused to stay within your campaign spend limit. Open the campaign’s analytics and select Resume campaign to raise the limit and continue.
Paused — rate unavailable	bitbybit couldn’t read the current WhatsApp message rate. Open the campaign’s analytics and select Try resuming after a few minutes.

For manually paused campaigns, use Resume in the campaign list when you’re ready. See Set a campaign spend limit for details about automatic pauses.

Understand why a scheduled campaign shows Error

A scheduled campaign can show Error before sending if its offer code is expired, used up, deleted, inactive, invalid, or cannot be verified, or if Shopify is disconnected. Progress shows the hold reason. Resolve the issue shown before the campaign can send. For offer-code changes, see Send a voucher code.