Skip to main content
Bulk actions let you apply one change to many live chats at the same time, instead of opening each chat one by one. Use them to clear unread chats, tag a batch of conversations with a category, set a priority, or resolve chats you have finished with.
1

Select the chats

  1. Go to the bitChat Livechat dashboard.
  2. Tick the checkbox on each chat you want to change.
  3. To select every chat loaded in the list, tick Select all at the top of the list.
A bar above the list shows how many chats are selected, for example 3 chats selected, and the Bulk actions (3) button.Livechat list with chats selected, showing the "30 chats selected" bar and the Bulk actions (30) buttonTo clear the selection, click the checkbox on the bar.
2

Open the Bulk actions menu

Click Bulk actions (N). The menu lists these actions, in this order:
  • Mark as read
  • Mark as unread
  • Update category
  • Set priority
  • Resolve selected Bulk actions menu open with Mark as read, Mark as unread, Update category, Set priority, and Resolve selected
3

Choose an action

Click the action you want. Each action asks you to confirm before it runs — see below for what each one does.
4

Check the result

After the action finishes, a toast shows what happened:
  • Green: every selected chat was updated.
  • Blue: some chats were skipped, and the toast explains why. For example: 2 of 3 chats resolved. 1 skipped because it has no open ticket.
Chats without an open ticket are skipped when you update the category or priority, and when you resolve them.
  1. Click Mark as read or Mark as unread.
  2. Confirm the action in the dialog, for example Mark 3 chats as read?
  1. Click Update category. The panel shows your company’s ticket categories as colored tags.
  2. Click the category you want to apply.
  3. Confirm the action in the dialog, for example Update category for 3 chats?
Update category panel listing the ticket categories as colored tags, with a back arrow in the headerThe category applies to each chat’s open ticket. The new category replaces the current one.
  1. Click Set priority.
  2. Choose High, Medium, Low, or No priority.
  3. Confirm the action in the dialog.
Set priority panel with High, Medium, Low, and No priority optionsThe priority you choose replaces the current priority of each chat’s open ticket.
  1. Click Resolve selected.
  2. Confirm the action in the dialog, for example Resolve 3 chats?
Resolving chats cannot be undone. Make sure you have selected only the chats you have finished with.

FAQ

Only Resolve selected is permanent, and it cannot be undone. Category, priority, and read or unread changes can be made again on the individual chats.
A chat is skipped when it has no open ticket to apply the change to. The toast shows how many chats were skipped and the reason.