Connect bitbybit Commerce to your WhatsApp Business App catalog

When your WhatsApp number is connected through the WhatsApp Business App (via Coexistence), the WhatsApp Catalog toggle in Commerce cannot activate on its own. This page walks you through a one-time manual link between your bitbybit Commerce catalog and WhatsApp Manager so that products managed in bitbybit appear in your WhatsApp catalog. After the link is set, enabling or disabling a product in Commerce stays in sync with WhatsApp.

​

Before you start

• You are the admin of the connected Meta Business Account (MBA) and can access WhatsApp Manager.
• Your WhatsApp number is already connected to bitbybit through the WhatsApp Business App (via Coexistence). See Connect WhatsApp Business App with Coexistence.
• You have at least one product ready in Commerce → Products.
• Know your Company ID — find it at Settings → Company. You will use it to identify the correct catalog in Step 3.

Steps 1 through 3 are a one-time setup. Once the catalog is linked, you only need to toggle products on or off in Commerce — the sync is automatic from that point.

​

Step 1: Confirm no catalog is connected on your WhatsApp number

The WhatsApp number can only be linked to one catalog at a time. Before linking the bitbybit catalog, clear both places where a catalog might already be attached.

1. On mobile, open the WhatsApp Business app and confirm no catalog is set under Settings → Business tools → Catalog. If a catalog exists there, remove it.
2. Open WhatsApp Manager and go to Account tools → Catalogue.
3. In the top-right business selector, choose the Meta Business Account connected to bitbybit.
4. In the phone number selector inside the Catalogue card, choose the WhatsApp number connected to bitbybit.

5. If a catalog is already connected, click Disconnect.

Wait for the confirmation banner Catalogue successfully disconnected and the empty state. Keep this tab open — you will return to it in Step 3.

​

Step 2: Enable the product catalog from bitbybit Commerce

1. Open Commerce → Products.
2. Toggle the WhatsApp Catalog switch ON for one product to start.
3. Confirm any prompts to activate the catalog.

Enabling the toggle creates a catalog in your Meta Business Account named bbb - <your Company ID> (for example, bbb - 1646). A green Catalog active banner appears once the catalog is provisioned in Meta.

​

Step 3: Link the bitbybit catalog in WhatsApp Manager

1. Open WhatsApp Manager → Catalogue. Confirm the business (top right) and the phone number in the Catalogue card still match the bitbybit-connected account before continuing.
2. Click Connect a catalogue (or Choose a Catalogue from the empty state).
3. In the picker, search for bbb - <your Company ID> and select the match. This is the catalog bitbybit created in Step 2.

   

4. Confirm the connection.

​

Step 4: Verify the sync

1. Return to Commerce → Products.
2. Confirm that products with the WhatsApp Catalog toggle ON appear in the catalog under WhatsApp Manager.
3. Wait a few minutes — Meta reviews each item before it becomes visible in WhatsApp. Products stay in Pending until they move to Published.

Once the link is in place, toggling a product on or off in bitbybit Commerce updates its availability in your WhatsApp catalog automatically — no further WhatsApp Manager steps are needed.

​

Important notes

• The link is one-way. Products created directly in Meta Catalogue Manager do not sync back to bitbybit Commerce. Manage your catalog from bitbybit to avoid drift.
• Approval delay is normal. Meta usually publishes products within a few minutes. If a product stays Pending for hours, open it in Catalogue Manager to check for rejection reasons.
• One catalog per phone number. WhatsApp allows only one catalog per number. Disconnecting in Step 1 is required before linking the bitbybit catalog.
• Keep the MBA connected. If your Meta Business Account is unlinked from bitbybit, the sync stops and the toggle in Commerce becomes unavailable.

​

Related

• Choose your WhatsApp Catalog source
• Add a product to your WhatsApp catalog
• Connect WhatsApp Business App with Coexistence
• WhatsApp Business App vs WhatsApp Cloud API